Call Toll Free
1-877-362-3215

FAQ

What is the minimum age allowed to play at Grand Parker Casino?

You can be any age to play instantly in our Instant Play mode. However, if you would like to play for real money, then the minimum age you must be is at least 18 years old.

How do I know that the personal details I share are safe at Grand Parker Casino?

At Grand Parker Casino, we take the extra steps to ensure that all of your transactions within the casino are safe and secure. We have implemented the industry’s most state-of-the-art technology to provide top notch protection and safety. To learn more about our security measures, please read more about our commitment to you in on Security & Privacy Policy page.

Is it possible for me to have two casino accounts on the same computer? Or may I use the same credit card on two different accounts here?

Unfortunately, at Grand Parker Casino, you can’t have two accounts on the same computer. At this time, you can not use the same credit card for two different accounts. The reason we do this is to avoid fraud accounts. Nevertheless, if you would like to create another account, please contact our customer support and they will gladly assist you!

Is it safe to use my credit card over the Internet? If so, what do I have to do in order to use my credit card?

Grand Parker Casino's secure online credit card system is quick, easy to use, and totally secure. For maximum security, all communications between your computer and the casino server are encrypted using SSL technology (Secure Socket Layer), which is the most widely accepted way of protecting data on the Internet. SSL encryption is used by banks and other institutions with the highest need for secure data transmissions. In order to make a deposit you must first register your Username and Password.

Will Grand Parker Casino software properly run on my computer?

In order to run the Grand Parker Casino software on your PC, it requires a minimum of: Pentium 133Mhz, 8 MB of hard disk space, 16 MB of RAM with either Windows 98, 2000, ME, XP, NT, Vista and Windows 7 operating systems. If you want the best gaming experience, then set the resolution of your screen to 800X600 or higher and set the screen colors to High Color (16 bit) or more. If you are using a resolution of 640X480, you should consider hiding your Taskbar. You can do this by right click on the Taskbar, select "Properties" and then put a checkmark on the "Auto hide" checkbox.

What do I need to do to make a deposit in my account?

Making a deposit is really fast and simple! All you have to do is follow these steps:

  1. Register as a User by clicking on "Create User" in the Casino Software, and open an account.
  2. Once you have a Username and Password you are ready to deposit money into your account and increase your balance.
  3. Once you are in the "Lobby" click on the "Cashier" button in the left corner of the screen.
  4. Select your preferred deposit method.

* At Grand Parker Casino we use the latest encryption and protection methods, to assure that your transactions and information are completely secure. Submitting credit card information and performing money transfers are as safe as performing them from your local bank.

I want to take a bonus, how can I get a bonus?

To claim a bonus, you must enter a bonus code. Go to the cashier and click on the “redeem bonus” tab. You will find the area to input your bonus code there. Additionally, feel free to contact customer support at anytime for assistance or to learn what current bonuses are available for you.

What time period does it take for me to receive my winnings?

Withdrawal requests are processed within 10 business days. You will be notified by email whether your withdrawal request has been approved or rejected.

* If your withdrawal request has not been settled within the time period described above, or if you are experiencing any problems, please contact our support agent at: support@grand30.com

What steps do I need to take in order to cash out my casino winnings?

Login into your account and simply follow these steps:

  1. Start the Grand Parker Casino program.
  2. Enter your Username and Password in the "Play for Real" login screen.
  3. Once you’re in the Lobby click on "Cashier" in the left corner of the screen. Then select "Withdraw". Select your preferred withdrawal method.
  4. Enter your desired sum and click on the "SUBMIT" button.

The sum will be sent to you via your choice of Wire Transfer, NETELLER or other Alternative payment.
All withdrawal requests are processed within 10 business days from their request date.

The minimum amount for a Wire Transfer Cash withdrawal is $100. If you have requested to withdraw an amount lower than these minimum amounts, we will not be able to process the requested withdrawal. If you choose Wire Transfer, please make sure you have your bank details ready so that you can let us know where to send your payment.

  1. Bank Name
  2. Bank Address
  3. Account number
  4. Account Holder's Name
  5. Routing Number, ABA or Swift Code

** If you have deposited funds to your account using only the NETELLER method, then your withdrawals can be credited back directly to your NETELLER account. Withdrawing through NETELLER is simple and fast.
For your protection and security we occasionally ask for your authorization in order to process your withdrawals. Also, we may ask you to verify and sign a list of your deposits to your account.

Please make sure that all the information you submit is accurate, up-to-date and complete, so that we can process your withdrawal request quickly and without delays.

Grand Parker Casino reserves the right to delay and/or stop the processing of withdrawal requests until final approval has been received for any outstanding deposit transactions.

When I deposited, my balance didn’t change. Should I be worried?

It is very common when deposits are made using Credit cards, NETELLER, and Money Bookers get added to your balance within seconds. If your deposit was rejected you will receive a corresponding message in your browser. If you are experiencing further difficulties or if you are receiving an error message, please contact our support staff at: support@grand30.com

How long does it take to process my deposit?

Deposits made by all of our payment methods are credited to your account instantly. If for any reason your successful deposit has not been credited immediately, please contact us at: support@grand30.com or see customer support for assistance.

If you still have any questions or comments about withdrawals, deposits or any other matter, please send them to: support@grand30.com. We guarantee a prompt reply to any of your questions.

Is my privacy protected at Grand Parker Casino?

Grand Parker Casino uses the most advanced security measures possible, including a highly sophisticated Firewall and RSA encryption, to make sure that sensitive information remains 100% secure with us. To learn more about Grand Parker’s security measures, please visit the Security and Privacy page.

What should I do if I never receive emails or correspondence from Grand Parker Casino?

Perhaps, your Email provider is blocking messages coming in from malicious sites so strongly that messages from Grand Parker Casino were accidentally screened and blocked during this process. These mostly include the following: Comcast, Yahoo, Hotmail, MSN, AOL and Verizon. Please check your Junk Mail folder, and if there are still no Grand Parker Casino emails being received, contact Customer Support and your Email provider.

*** Important notice for receiving e-mails from Grand Parker Casino:

Internet service providers install powerful anti-spam filters to ensure that their customers only get the Emails they want to receive. This could result in you not receiving important account information and promotional emails.

Don't let Spam spoil your fun! Add support@grand30.com to your permitted Emails list through your service provider.

Is it 100% fair play at Grand Parker Casino?

Our software’s payout percentages are calculated by a sophisticated random number generator that is rigorously tested and uses highly complex algorithms. This ensures that our game payouts are honest and fair. For more information regarding this topic, please visit the Fair Gaming page.